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blankFerhat ÖZDAĞ – Communication Center System Engineer

As Artpro Technology, we have been trying to serve our customers in ITIL standards for 4 years. We preferred the SupportCenter Plus product to efficiently track and report support requests from our customers.

The fact that the product includes all the processes necessary for us and yet is quite economical has been effective in our preference against many similar products in the market. Offering the Standard version free of charge for 2 years has been very advantageous for us compared to the alternatives that offer trial solutions.

We provide our customers with both a maintenance agreement and paid service. Thanks to SupportCenter Plus, we can segment the incoming services according to the criteria that are important to us and provide the SLA values ​​we have promised.

ManageEngine offers very useful products for companies serving in the IT sector and for companies that use technology a lot, and the product range available at this point is quite diverse. In this way, you can experience the same ease of use in all products that you start using one by one. Thus, the product adaptation process is shortened and it enables you to get the required benefit from the product in a shorter time.

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